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Support and returns: l99tops@gmail.com.
You may withdraw without giving a reason within 14 calendar days after receiving the product. Email l99tops@gmail.com and return it within 14 days after notifying us. You pay the direct return transport costs for withdrawal.
We refund using the original payment method within 14 days after notification; we may wait for the product or proof of return. An intact box is not required; handling beyond what is needed to inspect the product may affect its refundable value under the applicable rules.
To arrange a return, email l99tops@gmail.com and request shipping instructions. Do not send the product to the supplier without explicit instructions.
If the product is defective, incorrect or non-conforming, contact NÓVA with your reference and the issue. NÓVA covers applicable return or replacement costs. For new goods, the legal conformity guarantee is three years from delivery, with the free remedies provided by law.
Any clear withdrawal statement is accepted. Optional template: I wish to withdraw from my NÓVA purchase; product, reference, date received, name, address and date. Signature only for paper submissions.